As part of our 'Faces behind the frog' blog post series, we talk to Jacob Lovick about the life of a Unifrog Account Manager and what people find most surprising about him.
What does a day in the life of a Unifrog Account Manager look like?
The day breaks. I open one eye, then the other, looking forward to another day of evening out the playing field for school students. I open my laptop and delve into the treasure trove of a fresh inbox, filled with teachers’ carefully worded queries. Perhaps I’ll be out on the road today, plying my craft with a head full of Year Plans and a school network-compatible laptop at my back. I’ll deliver Staff Trainings that change lives, days, moments. I’ll field phone calls that could make a teacher’s day, year, career, with intricately curated advice and feedback. And then I tread satisfied, once again, to bed. Satisfied in the knowledge of an Account that truly has been Managed.
What part of your job do you find most challenging?
Concise answers. Though it is perhaps possible to be too enthusiastic about the services and benefits that Unifrog can offer a partner school, I often struggle to keep my answers tight and focused to the specifics of the question that’s been asked. I find myself stood at the top of a mountain of metaphors with a dizzy head and wondering how I’d got there. But I hope that, like a Sherpa, my love for the tools that we offer, the range of things available and my willingness to help, will overcome this mountain, and get teachers to where they want to be.
What’s the funniest thing that’s happened to you when you’ve been visiting a school?
The teacher that greeted me at the school reception with the phrase ‘Robert! Great to have you back!’ I have never been to this school before, and my name is not Robert. He took me round the school, introducing me as ‘Robert!’ to absolutely everyone, far more than was necessary. He even once or twice stared at my name badge, which clearly read ‘Jacob’, before proceeding to call me ‘Robert!’ twice or even three times in the following sentence. I then stood up in front of his colleagues, having been introduced as ‘Robert!’ by the same man, and began with the phrase ‘hello everyone, I’m Jacob’. Ashen-faced, the teacher stood and left the room. I didn’t see him again.
What about you always surprises people when you tell them?
I also do a lot of writing and comedy outside of my work for Unifrog. People tend to find this extremely surprising.
You can take a look at all our other staff profiles over on the Unifrog contact page.