As part of our 'Faces behind the frog' blog post series, we talk to Samar Shah about life as the Unifrog Partner Success Team Leader and what she'd tell her schoolgirl self.
Describe your role
I’m the first point of contact at Unifrog for the majority of schools so, if they have problem or want something updated or changed, they come to me and I help get it sorted.
If you could be any superhero, who would you be?
Any superhero who can fly and get to places really quickly! I’d love to visit sunny destinations whenever I feel like it...
What does an average day as a customer success lead look like?
On a typical day I’ll come into the office, respond to emails, and make sure any other project work is progressing smoothly. I also answer the phones and help the rest of the team out whenever I can.
What advice would you give to your schoolgirl self?
Not to stress! I’d tell my schoolgirl self not to worry about the small stuff as it won’t actually matter that much in five years’ time - ignore the drama and hit the books instead.
What do you like the most about your role?
I love that my role can be really varied at times. Although the majority of day-to-day tasks are similar, the project work is very diverse. Also, I get to speak to a lot of teachers on a daily basis and find out how Unifrog is benefiting them, which makes me feel good!
You can take a look at all our other staff profiles over on the Unifrog contact page.