Faces behind the frog: Robyn Smith

As part of our 'Faces behind the frog' blog post series, we talk to Robyn about life as a Unifrog Account Manager and how her previous experience as a Barber led to the creation of her favourite teaching resource! 

What does a day in the life of an Account Manager look like?

It's tricky to say what an average day looks like as an Account Manager; no two are remotely the same! Some days I'll be travelling from my home in Newcastle upon Tyne far and wide to Glasgow, York or the Lake District; other days I'm at home with my Jack Russell Terrier Elsie, taking calls and answering emails. Occasionally you'll find me at Unifrog HQ in London.

How has your previous experience as a Barber helped you in this role?

Surprisingly, not many teachers are up for having their hair cut while I'm delivering a Unifrog training session. In all seriousness, my experience as a Barber and business owner has taught me how to really listen to the needs of clients, and come up with solutions to long-suffered and common challenges.

As well as being an Account Manager, you look after the Resources library. Which is your favourite resource?

I really love coming up with new and engaging ways for schools and colleges to deliver their careers education, so creating lesson plans for our Resources library is perfect for me. I built much of my previous career as a Barber on networking, and I believe the art of conversation is an important skill to possess, so it would have to be the ‘World of work: Professional networking’ resource. It's suitable for all students and gives many students an experience they haven't had before.

What does your ideal weekend look like?

I'd start at the gym then grab a coffee to catch up with friends. Then I’d join my husband, daughter and dog on a walk along one of the beautiful Northumberland beaches (Bamburgh is my favourite), before coming back to Newcastle for a Sunday roast with our whole family.